Terms of Service
These terms apply when you request a quote or book a clean with TidyMamas, a family-run cleaning business serving Greater Cleveland, Ohio.
Quotes are estimates until reviewed
Prices shown on this website are starting prices, and any estimate produced by our quote form is based on the details you provide. A real person reviews every request. Your final price is the one confirmed with your booking.
A booking is confirmed only when we approve it
Choosing a date and time sends us a request — it is not a confirmed booking until TidyMamas reviews and approves it and confirms with you. If your requested time isn't available, we'll offer the nearest open times.
Cancellations and rescheduling
Life happens — you can reschedule or cancel ahead of time at no charge. A cancellation fee applies when a clean is cancelled within 12 hours of its scheduled start: $50 for a Standard Clean, $75 for a Deep Clean, and $100 for a Move In/Out Clean.
Payment
Payment is due for completed cleans. Where a card is on file, it is charged after your clean is completed; check and cash payments are recorded against your booking. A free re-clean under our guarantee is never charged.
Satisfaction guarantee
If something in your clean isn't right, tell us within 24 hours and we'll come back and re-clean those areas free. Full details are on our Satisfaction Guarantee page.
Your home and access
You're responsible for giving us safe access to the areas we're booked to clean and for securing pets and valuables during the visit. We treat your home like our own — and if we ever can't complete a clean safely, we'll contact you right away.
Questions about these terms? Email info@tidymamas.com.