From booking to billing, pets to pricing — we've answered the questions we hear most. Still curious? Reach out anytime.
The basics — what we do and how it works
We offer three core residential cleaning packages: Standard Cleaning for regular upkeep, Deep Cleaning for a thorough top-to-bottom refresh, and Move In / Move Out Cleaning when you're transitioning between homes. We also accommodate short-term rental turnovers and custom add-ons like interior oven cleaning, inside fridge cleaning, and more. Not sure which service you need? Book online and see instant pricing for your home size.
The easiest way to book is through our online booking page — you'll see instant pricing based on your home size and get to choose your preferred date and time. Prefer to talk first? Email us at INFO@TIDYMAMAS.com with your address, service type, and a couple of date options and we'll confirm your appointment right away. Most bookings are confirmed within a few hours.
Typically 1–2 professional cleaners will come, depending on the size of your home and the type of cleaning you've booked. Larger homes or deep cleans may get a small team to make sure every corner gets the attention it deserves. We'll let you know ahead of time how many team members to expect.
Nope — plenty of our Cleveland-area clients are at work or running errands while we clean. All you need is a way to give us access (a door code, lockbox, or key left with a neighbor works great). We're background-checked, bonded, and insured, so you can trust us completely in your home. Many customers tell us walking into a fresh clean after a busy workday is the best part of their week.
We serve Cleveland and the surrounding Northeast Ohio area within roughly a 40-mile radius — including popular neighborhoods and suburbs like Westlake, Strongsville, Parma, Solon, Beachwood, Shaker Heights, Lakewood, Avon, North Olmsted, and many more. Check our service area map to see if your address is covered. If you're on the edge of our zone, just reach out and we'll do our best to accommodate you.
We clean it all — houses, townhomes, condos, and apartments alike. Our pricing is based on the size and scope of the space, not the type of building. Whether it's a cozy one-bedroom apartment in Cleveland Heights or a four-bedroom colonial in Westlake, we've got you covered. Just book online or email us and we'll get you a quick quote.
What's included in each cleaning type
Our Standard Clean covers all the everyday essentials: vacuuming and mopping all floors, cleaning bathrooms (toilets, sinks, showers/tubs, mirrors), wiping down kitchen counters and appliance exteriors, dusting surfaces and ceiling fans, emptying trash cans, and making beds. It's ideal for homes that get regular maintenance cleanings — weekly, biweekly, or monthly. Starting from $120 depending on home size.
Our Deep Clean includes everything in the Standard Clean, plus the detailed work that doesn't happen every visit: scrubbing inside the oven, cleaning inside the refrigerator, washing baseboards, cleaning interior windows, tackling light fixtures, scrubbing grout, and getting into all those corners that normal cleanings skip. We recommend a Deep Clean for first-time clients, spring cleaning, or any time the home needs a real reset. Starting from $185.
Our Move In / Move Out Clean is our most thorough package, designed for vacant homes. It includes everything from the Deep Clean plus behind and under all appliances, inside all cabinets and drawers, inside all closets, cleaning garage entry areas, and a full detail of every room from top to bottom. This is the clean that gets a home inspection-ready or helps you leave your old place looking better than when you moved in. Starting from $250.
A Standard Clean is your regular maintenance visit — surfaces, floors, bathrooms, kitchen exteriors. A Deep Clean goes further: inside appliances, baseboards, light fixtures, window sills, grout, and the spots that build up over time. If you haven't had a professional clean in a while, we often recommend starting with a Deep Clean so we can get everything back to baseline, then move to recurring Standard Cleans to maintain it. Think of it as the difference between a car wash and a full detail.
Yes! A TidyMamas gift certificate is honestly one of the best gifts you can give — new parents, someone who just moved into a new Cleveland home, a friend who's been way too busy to think about cleaning. Reach out to us at INFO@TIDYMAMAS.com and we'll set one up for any amount or specific service type. It's the gift people actually use.
What to expect before we arrive and while we're there
You don't need to do a ton — that's kind of the point! It does help to pick up any clutter (toys, laundry, dishes) from floors and surfaces so we can spend our time actually cleaning rather than tidying. If there are specific areas you want us to focus on, just drop us a quick note when booking. Think of it like prepping before a contractor visit — a little prep goes a long way toward getting you the best result.
Yes — we bring everything we need, including vacuums, mops, microfiber cloths, scrubbers, and all cleaning products. You don't need to supply a single thing. If you have a preferred product for a specific surface (like a specialty hardwood floor cleaner), just leave it out and let us know — we're happy to use it.
We offer eco-friendly product options and are happy to use them if that's your preference — just mention it when you book. This is especially helpful for families with young children, people with chemical sensitivities, or anyone who prefers a lower-toxin home. Our green products still get the job done; they just skip the harsh stuff. Many of our Cleveland clients with babies or allergy-prone households make this request and love the results.
Absolutely — we love furry family members! Just let us know you have pets when booking so we can plan accordingly. If your pet gets anxious around new people, it helps to keep them in a separate room or out of the house during the clean. All our products are pet-safe, and we're well-practiced at tackling pet hair, dander, and the messes that come with living with animals you love.
It depends on your home size and the type of cleaning. A standard clean for a 2-bedroom apartment typically takes 1.5–2.5 hours. A deep clean or a larger home can take 3–5+ hours. We'll give you a time estimate when you book so you know what to plan for. We don't cut corners to clock out early — we stay until the job is done right.
Transparency about costs and how you pay
Pricing is based on your home size, the type of cleaning, and any add-ons. As a general guide: Standard Cleans start at $120, Deep Cleans start at $185, and Move In/Out Cleans start at $250. The best way to get your exact price is to book online — you'll see instant, transparent pricing based on your specific home with no hidden fees or surprise charges.
Yes — recurring clients get a better rate than one-time cleans. We offer discounted pricing for weekly, biweekly, and monthly service plans. The more frequently we clean, the less work each visit takes and the more we pass those savings on to you. Most of our regular Cleveland clients end up on a biweekly plan and love how easy it is to maintain a consistently clean home.
Payment is handled securely through our online booking system — you can pay by credit or debit card. Payment is processed after the cleaning is complete. We don't require cash, and there's no awkward envelope-on-the-counter moment. Everything is tracked digitally so you always have a receipt.
No hidden fees — what you see when you book is what you pay. If your home has conditions that require extra time (like extreme clutter or buildup we weren't aware of), we'll communicate that upfront before starting any extra work. We believe in transparent pricing because surprised customers aren't happy customers, and happy customers are everything to us.
How booking, cancellations, and rescheduling work
We recommend booking at least 2–3 days in advance to lock in your preferred time slot. For deep cleans or move-in/out cleans, booking a week ahead is ideal since those slots fill up fast. That said, we do our best to accommodate same-day or next-day requests when availability allows — check online or email us to see what's open.
We ask for at least 24 hours' notice for cancellations or rescheduling. We completely understand that life happens — just let us know as early as possible and we'll happily move your appointment. Cancellations with less than 24 hours' notice may be subject to a fee, since our team has already set aside that time. We keep things fair and flexible whenever we can.
We offer weekly, biweekly (every other week), monthly, and one-time cleaning options. Most of our Cleveland clients go biweekly — it's the sweet spot where your home stays consistently clean without feeling like you're always waiting for us to show up. Recurring clients also get discounted rates compared to one-time cleans, and you can pause or change your frequency anytime.
We offer weekend appointments and try to be as flexible as possible with scheduling. Holiday availability varies, so for cleans around major holidays (like Thanksgiving week or Christmas), we recommend booking well in advance. Check our booking page to see real-time availability, or email us if you need something special arranged.
We do our best to send you the same team every visit — it's one of our biggest differentiators as a family-owned Cleveland cleaning company. Consistent teams learn your preferences, know your home layout, and don't need to re-figure out where everything is. Life happens and occasionally a team member is out, but we'll always communicate changes in advance and make sure your home gets the same quality care.
Your safety and happiness are our top priority
Yes — every TidyMamas cleaner goes through a thorough background check before ever entering a client's home. We take trust seriously as a family-owned business, and we hold our team to the same standard we'd expect for our own families. You're welcoming us into your personal space, and we don't take that lightly.
Yes — TidyMamas is fully bonded and insured. This means that in the unlikely event of an accident or damage during a cleaning, you're fully protected. We carry liability insurance so there's never a situation where a mishap becomes your problem. It's one of the reasons Cleveland homeowners trust us to clean their spaces without supervision.
Accidents are extremely rare, but if something is damaged we'll address it immediately and directly. Because we're bonded and insured, you have a clear path to resolution without stress or finger-pointing. Just contact us at INFO@TIDYMAMAS.com as soon as possible so we can document and take care of it. We'd never leave a client holding the bag.
We stand behind every clean with a satisfaction guarantee. If something didn't meet your expectations, let us know within 24 hours and we'll come back and make it right — no charge, no hassle, no excuses. We genuinely want you to love the result, and we won't consider the job done until you do. With 500+ happy Cleveland clients and a 4.9-star rating, we have a track record we're proud to defend.
Tips are completely optional and never expected — but always deeply appreciated by our team. If your cleaner went above and beyond, a tip is a wonderful way to say thank you directly. You can tip in cash after the visit, or ask us how to add a tip digitally. The kindest thing you can do, though, is leave a review — it means the world to a small, family-owned business like ours.
Book online in minutes. No contracts, no commitments — just a clean home on your schedule.
Book Your Clean NowQuestions? Email us at INFO@TIDYMAMAS.com